Compliance & Legal Framework
JusticeLine is built on a foundation of strict regulatory compliance. We take TCPA requirements, data privacy, and ethical lead generation seriously.
TCPA Compliance
The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, auto-dialed calls, and text messages. JusticeLine maintains full TCPA compliance through the following practices:
Family members must actively opt-in before their contact information is shared with any service provider. We never share contact details without explicit consent.
Our initial outreach messages clearly identify who we are, why we're contacting them, and what options are available. No deceptive practices.
Recipients can opt out of future messages at any time by simply replying STOP. We honor all opt-out requests immediately.
We maintain detailed records of all consent and opt-in events for compliance verification and audit purposes.
How Our Opt-In Process Works
Initial Contact
When an arrest is detected, we send a single informational message to verified family contacts. This message clearly identifies the purpose and offers service options.
Active Consent
The family member must take an affirmative action (reply with a number) to indicate they want to be connected with a service provider. No response = no lead shared.
Lead Delivery
Only after receiving explicit consent do we share the family member's contact information with the appropriate service provider. The provider then reaches out directly.
Provider Contact
Service providers contact leads directly via phone call - not automated dialing systems. This ensures compliance with TCPA restrictions on autodialed calls.
Data Privacy
We take data privacy seriously and follow industry best practices for handling sensitive information.
Public Information Only
We only access publicly available arrest information from county jail rosters. No private databases or protected information.
No Data Selling
We do not sell personal data to third parties. Contact information is only shared with service providers after explicit opt-in consent.
HIPAA Considerations
We do not access or share any protected health information. Our service deals only with arrest records and family contact information.
Appropriate Use
- Bail bondsmen connecting with families seeking bail assistance
- Attorneys connecting with families seeking legal representation
- Treatment centers connecting with families seeking help for loved ones
- Professional, respectful outreach after consent is given
- -Direct solicitation of defendants
- -Harassment or excessive contact
- -Sale of data to unauthorized parties
- -Any illegal use of arrest information
- -Contacting individuals who have opted out
Questions About Compliance?
We're happy to discuss our compliance practices in detail. Schedule a call with our team.
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